Mountain Bike Online Shop

RETURNS & EXCHANGE POLICY

Exchange of Goods

Exchanges are usually processed and despatched within a few days of us receiving the goods back.

Standard Delivery will be 7 – 10 working days.
International Delivery will be 20 to 27 working days.

We are unable to exchange items for higher value orders. If the item you have requested isn’t in stock we’ll refund you and send you an email to let you know.

Refund Policy

A full refund will be issued only if you have decided to cancel your orders within 24 hours upon purchase.

Processing fees may not be applicable for all transactions.

Return Policy

We only accept goods that are damaged, defective or incorrect. For incorrect goods, it has to be sealed, unopened, or mint condition.

Contact our customer service sales@mtbsalebike.com for further assistance. Our personnel will be glad to assist you.

Return of goods is subjected at your own cost. Replacements and shipping of goods, however, will be fully borne by us.

Please return your goods to us within 14 days of cancellation to the following address;

Attn: E-Commerce Customer Service

MTB SALE BIKE

430, Sri Chan Road,Tumbol Nai Muang
Amphoe Muang,Khon Kaen, 40000, Thailand

Branch

PT. MTB SALE BIKE SPORT ID

Jl. Kramat Jati, Kebayoran Baru
Jakarta Barat LT 1 No 21 C – ID

Mail order : sales@mtbsalebike.com

 

Stock Clearance Goods

All Stock Clearance goods are subjected to non-refundable and limited lifespan usage.

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